Refund & Payment Policy

⚠️ Important Notice

All sales are final — payments for Basic, Professional, or Subscription plans are non-refundable.

1. General Terms

All sales are final — payments for Basic, Professional, or Subscription plans are non-refundable.
No refunds will be issued for "change of mind," dissatisfaction with voice selection, or incorrect text input by the user.
Preview samples are available before purchase to help users confirm quality.

2. Basic & Professional One-Time Plans

Refunds are only possible in the case of a verified technical failure on our servers that prevents voice delivery.
Once voice generation begins (even partially), the order is considered completed and is not eligible for a refund.
User errors — such as wrong text, wrong voice selection, or mispronunciation — are not covered.

🎵 Before You Purchase

Always listen to preview samples and carefully review your text input before confirming your order. This helps ensure you're satisfied with your selection.

3. Subscription Plans

Subscription fees are non-refundable once charged.
Cancellations stop future billing but do not refund the current billing period.
If a subscription is cancelled before the end of the billing cycle, you will retain access until the cycle ends, with no partial refunds.

4. Refund Processing (Rare Cases)

Approved refunds (for verified technical faults only) will be processed within 7–14 business days.
All refund claims must include order details and proof of the technical error.

📧 Need Help?

For technical issues or refund inquiries, contact us at support@shortreels.app with your order details.

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