Privacy Policy

This Privacy Policy describes how ServiceWired Technology Solutions collects, uses, and protects your personal information when you use the ShortReels application, website, and related services ("Service"). By using the Service, you agree to the terms of this Privacy Policy.

1. Information We Collect

1.1 Information You Provide

• Text or content submitted for voice generation
• Selected voice settings and preferences
• Account details such as email address or login information
• Support requests and communications with us

1.2 Payment Information

• Payments are processed securely through Razorpay or other authorized payment processors.
• We do not store credit/debit card details or banking information on our servers.

1.3 Automatically Collected Information

• IP Address and Location Data – We collect your IP address and approximate location (country, state) for service functionality, fraud prevention, and location-based pricing.
• Device type, operating system, and browser type
• Usage statistics, including pages visited and actions taken in the app

2. How We Use Your Information

We use your information to:

• Process and deliver voice generation requests
• Calculate pricing based on your location (e.g., different prices for US, UK, and India)
• Improve our services and user experience
• Provide technical support and respond to inquiries
• Detect and prevent fraud or misuse of the Service
• Comply with legal and regulatory requirements

3. Data Sharing and Disclosure

We do not sell your personal data. We may share your information only in these situations:

• With service providers (e.g., payment gateways, cloud hosting) strictly for operational purposes
• If required by law, court order, or government request
• To protect our rights, safety, or property, or the rights, safety, or property of others

4. Data Retention

We retain your personal data only for as long as necessary to provide our services or comply with legal obligations.

• Text inputs for voice generation may be temporarily stored for processing and quality checks, then deleted.
• IP location logs may be retained for fraud prevention and tax compliance for up to 2 years.
• Account and payment records may be kept for up to 7 years as required by tax and financial regulations.

5. Your Rights

Depending on your location, you may have the following rights:

Under GDPR (EU Users):

• Right to access, update, or delete your personal data
• Right to data portability
• Right to restrict or object to processing

Under CCPA (California Users):

• Right to know what personal data we collect
• Right to request deletion of your personal data
• Right to opt-out of the sale of personal data (we do not sell data)

Under Indian IT Act 2000:

• Right to withdraw consent for data processing
• Right to grievance redressal via our designated officer

6. Data Security

• We implement industry-standard security measures, including encryption, firewalls, and secure servers, to protect your data.
• However, no system is 100% secure, and we cannot guarantee absolute security.

7. International Data Transfers

If you access our Service from outside India, your data may be transferred to and processed in countries where our servers or service providers are located. By using our Service, you consent to such transfers.

8. Changes to This Privacy Policy

We may update this Privacy Policy at any time. Any changes will be posted on our website/app, and continued use of the Service indicates your acceptance of the updated terms.

9. Contact Information

If you have questions, concerns, or complaints about this Privacy Policy, please contact us at:

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